DESIGN OF A CONCEPTUAL MODEL FOR RECRUITMENT AND TRAINING PROCESSES BASED ON BUSINESS PROCESS IMPROVEMENT (BPI) AT PT. XYZ
DOI:
https://doi.org/10.35261/barometer.v11i2.13193Abstract
Human resources (HR) are a strategic asset that plays a vital role in achieving organizational goals. However, some companies still lack documented and standardized recruitment and training systems, which may lead to competency mismatches, slow employee adaptation, and low productivity. This study aims to design a conceptual model of recruitment and training processes using the Business Process Improvement (BPI) approach at PT. XYZ. The research employs a descriptive qualitative method with a case study approach, using participatory observation, semi-structured interviews, documentation, and literature review. Data were analyzed based on BPI stages, including organizing for improvement, understanding the process, streamlining, measurements and controls, and continuous improvement. The results indicate that recruitment at PT. XYZ is still informal without standard operating procedures, while training programs are not systematically designed and lack post-training evaluation. Based on the analysis of the existing condition (as-is), a new process model (to-be) was developed in the form of flowcharts, business process models, and documented Standard Operating Procedures (SOPs) for recruitment and training. This conceptual model clarifies roles, workflows, time standards, and objective selection criteria. Furthermore, the proposed training system includes mechanisms for planning, implementation, and evaluation of training effectiveness. Conceptually, this model is expected to improve selection effectiveness, accelerate employee adaptation, and enhance sustainable HR performance. This study provides practical contributions as a reference for HR system development and academic contributions to the application of BPI in human resource management.
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